bs0020 Privacy Policy
This document provides a full description of how your personal information is collected, stored, used, and kept secure on the bs0020 platform.
Introduction and Overview
bs0020 is an online gaming and betting platform that provides services to users in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy ("Policy") explains how bs0020 collects, uses, discloses, and protects your personal information.
By using the bs0020 website, mobile version, or any related services, you will be considered to have given your consent to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy is written in Bengali and applies specifically to users in Bangladesh. For any questions or concerns, you can contact us via 24/7 live chat or send an email to [email protected].
What Information We Collect
We may collect various types of information while you use the bs0020 platform. This information is mainly divided into two categories:
2.1 Information You Provide Directly
When you open an account on bs0020, complete a transaction, or contact support, you directly provide the following information:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Bank account information or mobile banking number (bKash, Nagad, Rocket)
- Address and location details
- History of communications and messages with us
2.2 Automatically Collected Information
When you visit the bs0020 website or use our services, some information is collected automatically:
- IP address and device identification information
- Browser type and version
- Pages visited on the website and session duration
- Data obtained from cookies and similar tracking technologies
- Gaming history, bet amounts, and results
- Transaction date, time, and amount
Purpose of Using Information
bs0020 uses collected information for the following legitimate purposes:
3.1 Service Delivery and Operations
- Account creation, verification, and management
- Processing financial transactions — deposits and withdrawals
- Providing gaming services and determining results
- Delivering bonuses, rewards, and VIP benefits
- Customer support and complaint resolution
3.2 Security and Compliance
- Fraud detection and prevention
- Completing the identity verification (KYC) process
- Complying with anti-money laundering (AML) policies
- Ensuring account security
- Age verification — access for users aged 21 and above only
3.3 Improvement and Communication
- Improving platform quality and user experience
- Informing users about relevant offers and promotions
- Resolving technical issues
- Running responsible gaming programs
Information Storage and Security
bs0020 takes the security of your personal information very seriously. We apply industry-standard technical and organizational measures that protect your information from unauthorized access, damage, or disclosure.
4.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — for all data transfers
- AES-256 encryption — for stored sensitive information
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-Factor Authentication support
4.2 Data Retention Period
We retain your information for as long as it is needed to provide our services or to meet legal obligations. Even after an account is closed, certain information may be kept for a defined period in accordance with legal and regulatory requirements.
Information Disclosure and Third Parties
bs0020 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be disclosed in the following circumstances:
5.1 Service Provider Partners
To operate our services, we work with certain trusted third parties such as payment processors, technology providers, and customer service support providers. These partners only have access to the information needed for their specific role and are obligated to comply with our privacy standards.
5.2 Payment Processing
Your relevant information may be sent to payment partners for financial transactions. This includes bKash, Nagad, Rocket, and approved bank transfer services. These service providers follow their own privacy policies.
5.3 Legal Obligations
We may share information with legal authorities when required to comply with court orders, government directives, or applicable laws. Such disclosures are always limited to what is permitted within the legal framework.
5.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may form part of the transferable assets. In such circumstances, we will notify users in advance.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the bs0020 website. These technologies help us improve the functionality of our website and make your browsing experience more convenient.
6.1 Types of Cookies
- Essential cookies: Required for the basic functionality of the website — maintaining login sessions, security, and authentication
- Functional cookies: Remember your preferences and settings (language, display preferences)
- Analytics cookies: Collect information to monitor and improve website usage
- Session cookies: Automatically deleted when the browser is closed
6.2 Cookie Controls
Most cookies can be controlled or disabled through your browser settings. Keep in mind that completely disabling cookies may limit some website functionality or cause certain features to not work properly.
Your Rights
As a bs0020 user, you have the following rights regarding your personal information:
7.1 Right to Access Information
You can find out at any time what information we hold about you. Contact our support team to receive a copy of this information.
7.2 Right to Correction
If your information is incorrect or incomplete, you can request that it be corrected. For general information corrections, you can make changes yourself from your account profile.
7.3 Right to Deletion
In certain circumstances, you can request that your personal information be deleted. However, some information may be retained to meet legal obligations or to protect legitimate interests.
7.4 Right to Object to Processing
You can object to your information being processed for specific purposes, particularly in the case of marketing communications. You can unsubscribe from marketing emails or notifications at any time.
7.5 How to Exercise Your Rights
To exercise any of the rights above, contact us via 24/7 live chat or email us at [email protected]. We will generally respond to your request within 30 business days.
Minors and Responsible Gaming
bs0020 is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a person under the age of 18 has registered, we will immediately close that account and delete the related information.
We encourage responsible gaming. Visit our Responsible Gaming page to set gaming limits, take a temporary break, or self-exclude.
International Transfer of Information
bs0020's servers and service providers may be located in various countries. Therefore, your information may be transferred to and stored in countries outside Bangladesh. In such cases, we ensure that adequate measures for data protection are in place in the relevant country and with the service provider.
For international data transfers, we always maintain the protection standards described in this privacy policy and ensure the security of your information through contractual arrangements.
Policy Changes and Updates
bs0020 reserves the right to change or update this privacy policy at any time. For any significant changes, we will:
- Display a clear notice on the website
- Notify you of the changes by email to your registered address
- Update the "Last updated" date at the top of the policy
If you continue using bs0020 after a revised policy is published, it will be understood that you have accepted the revised policy. We recommend that you visit this page regularly.
Contact and Complaints
To ask any questions, raise concerns, or submit a complaint about this privacy policy, please contact us:
- Live Chat: 24/7 support in Bengali — use the live chat option on the website
- Email: [email protected]
We take all privacy-related complaints very seriously and make every effort to resolve them as quickly as possible. Your satisfaction is our top priority.